Payment Policy

Lily Toronto is committed to providing a secure, transparent, and seamless shopping experience for our Canadian customers. By placing an order on our website, you agree to the following billing and payment terms.

Payment Methods

We offer a variety of secure payment options for your convenience, including:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay
  • Digital Wallets: PayPal, Shop Pay, Apple Pay, and Google Pay

Currency & Market

Lily Toronto exclusively serves the Canadian market. All prices listed on our store are displayed in Canadian Dollars (CAD). All transactions are processed in CAD. 

Payment Processing

  • Payment must be completed in full at the time of purchase through our secure checkout.
  • Orders will not be processed or shipped until payment has been successfully received and verified.
  • If a payment is declined, reversed, or otherwise fails, the order will not be confirmed or fulfilled.

Secure Payment & Fraud Prevention

All transactions are protected using industry-standard SSL encryption and processed through trusted, PCI-compliant payment gateways. Lily Toronto does not store full credit card numbers or sensitive payment information on our servers.

To protect our customers and prevent unauthorized activity, we reserve the right to review, hold, or cancel any order that appears to be fraudulent or suspicious. For certain transactions, including high-value orders, additional identity verification may be requested before fulfillment.

Refunds & Chargebacks

Refunds are issued in CAD to the original payment method in accordance with our Refund Policy.

Unauthorized chargebacks or payment disputes may be investigated and challenged. If you experience any issues with your transaction, we encourage you to contact our support team first so we can resolve the matter promptly and fairly.

Contact Information

Store Name: Lily Toronto
Company Name: JDR Ecom Fashion Group LLC
Company Address: 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States
Warehouse Address: 121 Braemar Ave, Toronto, ON M5P 2L3, Canada
Company Number: 2026-001869403
Contact Us: Visit our Contact Page
Phone: +1 825-782-1768
Email: support@lilytoronto.com

Customer Service Hours
Monday to Friday | 09:00 – 17:00 (ET)
Weekends | 11:00 – 16:00 (ET)

We aim to respond to your inquiries within 24 hours.